Reference

Legal Framework for Your Account on ibox99 login

Our legal terms define exactly what you agree to when you open an account on ibox99 login, how we handle your data, and what rights you hold under…

Kebijakan Privasi AktifHak Pengguna TerlindungiDANA, OVO, GoPay, QRISKontak Legal 24 JamData Tersimpan Aman
ibox99 login Legal Framework for Your Account on ibox99 login
HUBUNGI TIM LEGAL

How to Reach Our Legal and Compliance Team

Our legal and compliance team is reachable around the clock through three dedicated channels. Whether you want to request a copy of your stored data, raise a dispute about a transaction, or ask a question about how our terms apply to your account, we respond within 24 hours on all channels.

Team online

Live Chat Legal

Open the live chat widget inside your account dashboard and select the 'Legal & Policy' category. Our compliance agents are available 24 hours a day, seven days a week, with an average first-reply time of under three minutes.

Email Resmi

Send your legal query to our dedicated compliance address listed in the account settings menu. We aim to deliver a substantive written response within 24 hours, including formal data-request confirmations and dispute acknowledgements.

Pusat Bantuan Akun

Log in, navigate to Help Centre, then tap 'Legal Requests'. You can submit a structured form for data deletion, data-export requests or policy clarifications, and track the status of each request from the same screen.

KEAMANAN DAN TRANSPARANSI

How We Protect Your Legal Rights and Account Data

Handling your data correctly is an operational commitment, not a formality. Below are the six pillars of how we manage your personal information, account security, and legal correspondence — each one a…

Enkripsi Data Akun

All personally identifiable data stored on your account — including name, payment method tokens for DANA, OVO, GoPay and QRIS — is encrypted at rest using AES-256. Your payment credentials are never stored in plain text on our servers.

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and revoke cookie consent at any time from the Privacy Settings panel inside your account without affecting your wallet or game history.

Retensi Data

We retain your account data for a period required under applicable Indonesian financial regulation. After that window closes, inactive-account data is permanently deleted unless a legal hold is in place. You may request a data-retention summary by email at any time.

Verifikasi Penarikan

Every withdrawal request goes through a two-step identity check before funds are sent to your OVO or DANA wallet. This process normally completes within one hour; if it exceeds that, our compliance team flags the transaction for manual review.

Permintaan Perubahan Data

You have the right to correct, update or request deletion of your account data at any time where local law permits. Submit the change request through the Help Centre legal form and we will process it within 72 hours, sending a written confirmation once complete.

Titik Kontak Hukum

Our designated legal contact officer handles all formal correspondence, data-subject access requests and regulatory queries. Contact details for this officer are listed in full in the Privacy Policy section of your account's Help Centre, updated whenever personnel changes.

Your Legal Questions, Answered Directly

These are the legal and policy questions we receive most often from account holders in Indonesia. Each answer reflects our current terms and data practices — if anything here conflicts with your personal circumstances, reach our compliance team via Live Chat.

Your account agreement is subject to applicable Indonesian consumer and electronic-transaction law where local law permits. In the event of a dispute, Indonesian legal provisions take precedence over any conflicting clause in our standard terms.

Yes. Submit a data-subject access request through the Help Centre legal form or by email. We will compile and deliver a structured export of your account data — including transaction history for DANA, OVO, GoPay and QRIS — within 72 hours of the request.

Log in, go to Help Centre, select 'Legal Requests' and choose 'Delete My Data'. After identity verification, we will erase your personal data within the timeframe required by Indonesian regulation, and send you written confirmation once deletion is complete.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — necessary to complete your transactions, and with regulatory bodies where local law requires disclosure. We do not sell personal data to advertisers or unaffiliated commercial partners.

We notify you by in-account banner and registered email address at least seven days before updated terms take effect. The notification includes a plain-language summary of what changed and a link to the full revised document so you can review it before the effective date.

Contact our compliance team via Live Chat (available 24 hours, seven days a week) or by formal email through Help Centre. We escalate unresolved complaints to our legal officer within 48 hours and provide a written outcome within seven working days.

Access to our lobby and all account features depends on local law in your area of Indonesia. It is your responsibility to verify that your use complies with the laws applicable in your location before opening or continuing to use your account.